Pearce & Challis

With over 25 years industry experience Pearce & Challis was established to assist and streamline companies within this industry sector, providing end to end services to ensure that the client receives the best possible experience and full satisfaction knowing their end of life planning requirements have been fully satisfied now and until the time comes.

Pearce & Challis assist in the creation of brand awareness and expansion, whilst maintaining and promoting customer service at its highest level. The strategic alliance has enabled LPS to stay at the forefront with the industry sector and be seen as a benchmark in customer service standards, pricing, based on the company’s service level and renowned professionalism, as well as the unique end of life planning services and solutions it can provide its clients.

LPS strives for excellence and professionalism in providing customer service. To accomplish this mission, together we agree upon these values:

• Anticipating the needs of our customers and planning accordingly
• Dealing with our customer’s enquiries and requests promptly.
• Listening carefully and considering the requests and concerns of our customers.
• Communicating honestly, courteously and knowledgeably.
• following-through for our customers promptly, responsibly and efficiently
• Serving with pride, commitment, and with high ethical standards.
• Respecting the individual and their wishes.

Pearce and Challis also run a mystery shop programme on behalf of LPS Ltd to regulate standards within the company.

We believe it is our responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.